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HE tightens road allowance policy

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Hand-drawn development plans won’t cut it in Highlands East after council voted in new rules governing shoreline road allowance purchases Dec. 14.

Junior planner Kim Roberts presented revised rules to council, including requirements for all land surveys to include reference to structures on a property.

Previously, applicants could sketch buildings themselves when applying to purchase municipal land abutting bodies of water. Often that results in measuring mistakes which then require minor variance applications, for example when measuring a setback to a property’s high-water mark.

“This is just providing some clarification as to what we want as far as seeing buildings,” Roberts said.

The new format outlines specifics such as what a shoreline road allowance is, who can and cannot purchase a road allowance, as well as procedures for a revision.

“It’s kind of like putting together a puzzle,” she said.

Revisions include a summary of key terms and rationale, such as why the township sells shoreline road allowances and the necessary features of any application.

The municipality will also charge a nonrefundable $200 fee for merging lots and a $350 non-refundable administration fee.

The changes come as Highlands East adjusts to raised shoreline road allowance purchase fees, which previously were lower than any surrounding municipality.

Highlands East experienced unprecedented building activity in 2021, with build values sitting at $39.7 million, a more than 300 per cent rise over 2020 figures.

Holiday traditions with COVID caution

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Gail and Peter Stelter celebrated Christmas with their extended family just a few months ago. The socially-distanced, outdoor summer celebration was out-of-season, with COVID-19 delaying the festivities multiple times.

“Such is life in COVID times,” said Gail. This year, the Stelters are excited to welcome their family from the GTA back to the Highlands for Christmas in season.

“It’s really special for us, and it’s a lot of fun,” Gail said.

All of the Stelters’ eligible family members are double vaccinated, and their gathering will be under the HKPR recommended number of 25 guests for indoor private gatherings.

“Everything we are asked to do is for our own protection and the protection of people we love,” she said.

In a Dec. 8 press release, chief medical officer of health Dr. Natalie Bocking said “the reality is that we are still in a pandemic and with the new Omicron variant, we must remain vigilant to stop the spread. Small gatherings, smart planning and safe practices are the best ways to make the season merry and bright.”

For Haliburton’s Betty Mills, gathering still feels “a little bit scary, even with all the precautions we’ve decided to take.”

Mills and her husband David Mills will welcome extended family back into their home. Just like the Stelters, COVID-19 safety will be a priority: they’ll have a soup and beef on a bun meal, “so there’s not a lot of contact, bowls being passed around or shared cutlery,” Betty said.

Instead of their usual “steal a gift game,” which requires passing presents back and forth, David said each family member will donate $15 and name a charity: the winner of a draw gets all the money to donate to the charity of their choice.

Some of the couple’s great-grandchildren who aren’t vaccinated won’t be coming: both the Mills and the children’s parents decided it was the best route to protect all involved.

“Family-wise, we’ve all been pretty diligent,” said David.

Despite extra work planning a safer Christmas this year, the Stelters and Mills said they’re both excited and grateful to be able to see family face-to-face this year.

“The spirit of Christmas is to be thankful,” Gail said.

HKPR tips for safe Christmas gatherings

The HKPR health unit outlined a few tips for safe Christmas gatherings this year:

• Reminding guests to stay home if they feel sick, even if symptoms are mild.

• Encouraging people to frequently wash their hands by providing all necessary supplies, including hand sanitizer, soap and water.

• Keeping a list of attendees in case the Health Unit needs this information for contact tracing.

• Cleaning and disinfecting high-touch surfaces frequently.

• Following all rules and requirements at an eatery if the visit with family and friends involves eating at a restaurant. This includes providing proof of COVID-19 vaccination.

Dysart, developers to do final traffic study

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County council is asking consultant, AECOM Canada Ltd., to draft a terms of reference so Dysart et al and Places for People, as well as proponents of a condo development for former MNRF land at 77 Wallings Rd., can provide a single traffic impact study to determine next steps for the quickly growing part of Haliburton.

Places for People, in partnership with the township, wants to build 48 units on the road with 63 parking spaces. A developer intends to construct 63 units and an 85 vehicle car park at 77 Walllings Rd. (former MNRF land). This is on top of the already built condos at 75 Wallings Rd., with 21 units and 30 parking spots.

The recommendation came after staff and councillors discussed traffic safety on the road, and at the intersection with County Rd. 21, during a Dec. 8 meeting. Staff would want the proponents to look at AECOM’s 2017 study of the whole corridor as well.

“I assume that would consider the questions that are being raised by Dysart … and that the actual study be done by the proponents and Dysart which should give us the information we need,” said Warden Liz Danielsen.

Dysart et al Mayor Andrea Roberts has specifically asked three questions: Can Wallings Road remain open for incoming traffic only, therefore creating a one-way street and then a further one-way street be built between Wallings Road and Halbiem Crescent; can Wallings Road safely be a no left turn (buses exempt) but still allowing residential neighbourhood traffic to turn right; and is there another option to make that intersection safe, such as full traffic lights, prompted only if a vehicle is turning left similar to County Road 1 and 21 or at the Independent Grocers?

To date, AECOM has recommended either a partial closure with Haliburton Bus Lines still able to access CR21 from Wallings Road, along with three residential properties, or full closure and re-directing all traffic to Halbiem Crescent via new connections, with a cul-de-sac being constructed on Wallings Road at the Haliburton Bus Lines property.

Staff also said that, in the interest of expediency for the Places for People project, a temporary driveway entrance could be constructed onto Halbiem Crescent so as not to preclude a new road connection. They said the affordable housing project could be phased accordingly to allow time for a safe solution at the Wallings Road intersection with County Road 21.

The County has jurisdiction over the highway and Dysart et al the road.

Coun. Carol Moffatt said it was about “the right decisions for the right reasons through the right process, and if that means Dysart and the proponents working together to update that [an existing traffic study] and have those questions asked then that works for me.”

Coun. Brent Devolin asked for an estimate on the cost and time of an additional study and did not get a clear answer from staff.

Coun. Pat Kennedy said, “The intersection is unsafe, whether there is any more development or not. Let’s take a look at this as if there was no development in that area, there’s no 77 Wallings Rd., no Places for People. It’s an issue with that area.

“We need to determine where the street is going to go and how it’s going to be handled and then we can fit these projects into what the outcome is. I think that’s where we need to get to, whether it’s a two-way street, one-way street, that will have impacts on what Places for People will provide and just go from there. Take some emotion out. What’s the safest path forward?”

7.56 per cent tax increase ‘far too high’

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A first draft of Dysart’s 2022 budget calls for a 7.56 per cent increase to the residential tax levy, although some councillors suggested they won’t support such a substantial hike with many families struggling during the pandemic.

Treasurer Barbara Swannell presented the budget to council Dec. 10, noting the increase would represent an additional $22.48 per $100,000 of residential assessment, $33.33 commercial and $38.62 industrial.

The typical residential property was valued in 2016 at approximately $193,000 by the Municipal Property Assessment Corporation (MPAC). Using that total, the typical ratepayer in Dysart could see an increase of $43.39 on their tax bill.

“I consider that to be far too high,” said Ward 4 Coun. John Smith.

Swannell noted the budget accounted for 1.46 per cent of new taxation growth over the past 12 months.

Staff are requesting $18.6 million – up from $17.2 million last year. Transportation equates to 34 per cent, coming in at just under $6.3 million. Protective services make up 20 per cent, at $3.7 million, with environmental services closely behind at 19.5 per cent, or $3.6 million. The parks and recreation department is looking to spend just under $2.4 million, with general government expenditures slated to be over $1.6 million. Planning and development costs are projected to run $668,500, with health services and social and family services coming in at $164,000 and $120,000 respectively.

Around $11 million is expected to come from taxation, with an additional $4.6 million from non-tax revenues and $2.95 million from provincial and federal grants. Municipal reserves are projected to stick around $3.8 million next year.

A big chunk of the proposed budget increase relates to staffing, with five new hires proposed for 2022. The treasury department wants to bring in a part-time student to assist with paperwork ($17,000); the bylaw department is requesting a new full-time staffer to help with work flow through the summer; the planning department is looking to hire a new planning assistant; the parks and recreation department wants to bring in a new maintenance and facility coordinator; while public works is asking for a mechanic’s assistant ($86,000).

Notable capital projects outlined in the document include a roof replacement at the Dysart fire hall ($25,000); repairs to Reid House in Glebe Park ($22,900); a new brine pump for A.J. LaRue Arena ($28,500); a new pick-up truck for the parks department ($100,000); replacement of the front entrance doors at the Haliburton Family Medical Centre ($20,000); and the replacement of soffit, fascia and eavestrough at Rails End Gallery ($20,000). The parks and rec department also asked that a new $10,000 digital sign be installed behind the Welcome Centre.

Environmental manager John Watson asked council to invest $129,000 to reconfigure the West Guilford landfill for waste transfer; public works director Rob Camelon asked for a new $70,000 tractor, $55,000 automated flagger system, and a $45,000 half-ton pick-up truck.

Camelon noted a $100,000 hydraulic survey of Redstone Brook and detailed design of the Redstone Brook bridge would need to be carried out soon. He included that item but said it could be pushed off. Around $1.6 million has been set aside for road construction projects, with a list coming to council soon.

Community groups are also requesting $87,950.

“We’re not used to numbers like this for an increase. Dysart, for the last three years, has seen incredibly low [tax increases],” said Mayor Andrea Roberts. “The big question I always ask myself is are our taxes fair, and are we being responsible … During our next meeting, we’ll do some deeper digging on some of these projects and proposals.”

Dysart’s next budget meeting is scheduled for Jan. 14.

Housing crisis impacts women’s shelter

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The Highlands’ housing crisis is being felt by the YWCA Peterborough Haliburton with a lack of affordable housing meaning women and children are having to stay long-term at the County’s only shelter.

YWCA director of client services, Darlene Smith-Harrison, said “sometimes the women are with us much longer than they want to be mostly due to the lack of affordable housing for them to move on to. It’s such a huge barrier.”

She added, “If there are any landlords out there at all who have decent, safe housing, we’d really love to hear from them and make that connection so that we can help the women and the families move on.”

Smith-Harrison made the comments in speaking about a $50,000 donation to the YWCA Haliburton Emergency Rural SafeSpace (HERS) by David and Patricia Morton of the Morton Family Foundation. They donated $50,000 last year as well and have donated $130,000 to date.

Smith-Harrison said just at HERS alone, they’ve had eight women and eight children with them from January last year to now.

Executive director Kim Dolan said the pandemic has created a toxic combination of increased stress, isolation and job losses that is leading to a dramatic rise in domestic abuse.

“This is especially true for rural women, whose physical distance from police services and lack of resources to assist in accessing safety and support greatly increases their vulnerability to gender-based violence.

“HERS has been fully occupied since January 2021 and rural women in Haliburton County have reported abuse that is far more serious and complex throughout the pandemic. Like women’s organizations across the province, the YWCA is facing heightened demand and increasing costs.”

Smith-Harrison said it’s a continuous struggle because it’s a small program that is staffed 24/7 when they are occupied, which they always are these days. It’s a very expensive program, she added, noting government funding covers just a portion of what they do so they’re left to fundraise anywhere from 25-30 per cent of what they need to operate.

Donation funds safe space in Highlands

She said that is why the Mortons’ generosity is so important. It is helping to keep the doors open.

“One of the biggest struggles is, if HERS isn’t available and women need safety and accommodation, they have to leave the County,” she said. But by being able to stay, she said women can sometimes keep parttime jobs and children continue to go to their schools. They can also stay connected to friends and family. She said having to uproot their lives and family to be safe and leave the area is “an awful separation.”

Even with the Mortons and other donations, things remain difficult at HERS, Smith-Harrison said.

“When we’re full, we’re full, we can’t bring women in. So, we have to work with women, as we do with all women, on safety planning, and helping them get to the next best safest place that we can come up with.”

She noted all funds raised in Haliburton County stay in Haliburton County.

$50,000 donation

The YWCA announced the Mortons’ funding Dec. 9.

“We are deeply moved by Patricia and David’s positive impact in the Haliburton County community,” said Dolan. “The Mortons’ compassion for others is helping to ensure that women and children have ongoing access to our Emergency SafeSpace, nutritious food, basic necessities, and 24-hour support when home is the most dangerous place to be.”

YWCA HERS provides safe and supportive temporary accommodations for women, with and without children, who are fleeing abuse in Haliburton County. The service, designed to be available on an as-needed basis in order to help reduce costs, offers space for up to two families at a time so that women can move away from the abusive situation in their home, without leaving their support systems. For safety reasons, the YWCA ensures 24-hour staffing during evenings, nights and weekends when the units are occupied.

“We are so happy to give this donation to such a worthy cause,” said Patricia Morton on behalf of The Morton Family Foundation. “We have been greatly inspired by the expertise and tremendous dedication which the YW’s Haliburton staff bring to their work, both in providing women with safety and security to plan how to build better lives for themselves and their children, and in providing expert professional support services to assist their healing from trauma.”

David Morton added, “As a man, I am just appalled and disgusted by violence against women and children. I am grateful at least to have this opportunity to extend a helping hand to the brave women who, with the wonderful support of our YWCA, are striving hard to empower themselves.”

How to help or get help

Members of the public who wish to donate or find ways of supporting YWCA services in Haliburton County are encouraged to visit ywcahaliburton.org or contact Ria Nicholson at 705-743-3526 x113 or rnicholson@ywcapeterborough.org. Donations made before December 31 will be doubled during the YWCA’s holiday season matching gift campaign. If you, or someone you know, needs support, contact the YWCA’s 24 Hour Support & Crisis Line: toll free 1-800-461-7656; phone 705-286-6442 or text 705-854-1591.

Re-think holiday plans says HKPR as Omicron variant detected

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HKPR medical officer of health Dr. Natalie Bocking “strongly encourages” Haliburton County residents to reconsider large holiday gatherings as the health unit detected a “highly likely” case of the Omicron variant of COVID-19 in Northumberland County Dec. 15.

Bocking predicted cases involving the Omicron variant in the region will rise: as of Dec. 16 there were 69 cases of COVID-19 in the region. The health unit reported a case rate of 40 per 100,000 residents on Dec. 16, more than four times the infection rate of early November.

“We are seeing a steady increase now associated with both a higher number of outbreaks as well as a higher number of cases total,” said Bocking at a Dec. 15 media conference.

“As we look at the next couple weeks, we are highly encouraging everyone to be cautious in their interactions.”

Due to increasing cases across the province, with 2,421 new cases reported Dec. 16, Bocking recommends pairing down Holiday gathering size.

“These need to be small gatherings, either within your household or with one other household,” she said.

While the Omicron variant is still being tested, it’s found to be more transmissible than the Delta Variant and predicted to be the dominant COVID-19 strain in the coming weeks.

Booster shots are likely more important than ever in defending vulnerable populations from the virus, said Dr. Bocking.

Because of the rapidly increasing case counts and the growing prevalence of Omicron, there is “heightened urgency and awareness with getting a booster dose,” Dr. Bocking said.

The health unit has added 4,000 additional appointments at vaccination clinics this week, and is working to expand staff capacity as cases rise.

Unlike the spring’s vaccine roll-out, Bocking said health services across the region are experiencing labour shortages, making it increasingly difficult to staff clinics. That’s why all those seeking third shots must pre-register via the province’s online booking system.

Province expands booster eligibility

Everyone 18 years old and up will be eligible for a COVID-19 booster shot as of Dec. 21, Premier Doug Ford announced during a Dec. 15 press conference. It must be three months after a second dose. 

“The best defense is a lightning-fast offense,” Ford said. “It’s all hands-on deck, and it starts with booster shots.”

Highlands residents can book a shot through the provincial booking system.

“Today’s announcement underlines our government’s ongoing priority to keep Ontarians safe while protecting our health care systems and communities from COVID-19 and its variants,” said Solicitor General Sylvia Jones in a Dec. 15 press release. “We are expanding our efforts to include workplace and mobile vaccine clinics with the support of our health care and corporate partners as well as public health units, to ensure that first, second and booster doses are easily and conveniently accessible across the province to all Ontarians.”

The province is also rolling out holiday testing sites at malls, stores and holiday markets around the province.

Funding fuels next step in arts centre study

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Daniel Manley (centre), pictured with the Highlands Chamber Orchestra, is part of a group which wants to build a new multimillion dollar arts centre in Haliburton. File photo.

Haliburton Highlands Arts Centre Foundation has reached another funding milestone in its quest to bring a performance venue to Haliburton County.

The foundation recently received $45,000 from Canadian Heritage and $15,000 from Ontario’s Highlands Tourism Organization (OHTO) and the Ontario government.

The funds will cover the next installment of an ongoing feasibility study. “We’re very grateful that OHTO and the Ontario government recognize the potential for broad impacts to tourism, community collaboration and the regional economy while we are in the early steps of our mandate,” said foundation president Dan Manley in a Dec. 8 press release.

Toronto-based Janis A. Barlow and Associates have been hired to determine the possible size, funding strategy and possible locations for a performing arts centre in the County.

Manley didn’t want to give away which locations are being considered. “We don’t want to prematurely affect land values and prices,” he said.

In late November, Barlow’s firm hosted interviews with multiple local stakeholders and toured different locations. “We’ve loved so far working with them, they’re a great team,” said Manley. “We feel they’re giving a personal touch.” With more funding, Manley said the centre’s future is “not such an uphill climb.”

Now, he and other board members get asked about the centre while out in public, and he said he feels like the project is gathering momentum. “It’s kind of like seeing a little nugget you helped create take on a life of its own,” he said.

The board plan to release a finalized viability study in April 2022, and begin fundraising capital before the end of that year.

Shelters forced to fundraise

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The David and Patricia Morton Family Foundation, of Peterborough, have once again come forward with a generous donation to the County of Haliburton’s only emergency shelter for women and children. 

The YWCA Peterborough Haliburton announced Dec. 9 that the Mortons had donated $50,000 towards the Haliburton Emergency Rural SafeSpace (HERS). To date, the Mortons have donated $130,000 to the local shelter.

 Without them, it’s possible the shelter could be closed, or, at the very least, have seen its services scaled back – particularly during the COVID pandemic. 

As a community, we cannot thank the Mortons enough for their generosity. 

However, we should also be concerned, if not outraged, that the viability of the County’s only shelter for abused women and their children, has to rely on private donors to ensure its doors stay open and its services remain intact – especially at a time when the pressures of COVID are sending more and more rural and remote women in its direction. 

The shelter has been full since January 2021. YWCA Peterborough Haliburton executive director Kim Dolan says the pandemic has created a toxic combination of increased stress, isolation and job losses that are leading to a dramatic rise in violence. 

It’s especially true for rural women, who aren’t physically close to the OPP station in Minden, and may have trouble getting to safety due to a lack of transportation and other services. We’re told that Haliburton County women are reporting abuse that is far more serious and complex throughout this pandemic.

 Naturally, then, the YWCA is facing heightened demand and increasing costs. It’s a small program that is staffed 24/7 when they are occupied, which they always are these days. It’s very expensive to run. Government funding covers just a portion of what they do so they’re left to fundraise anywhere from 25-30 per cent of what they need for the program.

It might even be higher under COVID. That simply isn’t good enough. 

There is something incredibly wrong in Ontario when the provincial government can announce $3 million in funding for the Grey Cup and yet women’s shelters are at risk of closing or scaling back their services due to a lack of financial support.

 Shame on you, MPP Laurie Scott.

 If closed, it would create a horrible scenario for these women. Not only would they be forced to flee their homes, but they would have to leave their community.

 That means the support of family and friends. It could mean the loss of a job.

 And if they have children, it means taking them out of their school environments – perhaps the only place they feel safe. Even with the Mortons and other donations, it is difficult as they cannot meet the demand. When they’re full, they’re full.

 They can’t bring women and children in. They have to provide outreach as best they can, on safety planning, and helping women and children to get to the next best safest place that they can come up with.

 We expect the provincial government to take action. In the meantime, despite so many competing demands for charitable dollars in this County, we implore people to consider HERS. Women and children need access to the shelter, nutritious food, basic necessities and 24-hour support. 

Members of the public who wish to donate or find ways of supporting YWCA services in Haliburton County are encouraged to visit ywcahaliburton.org or contact Ria Nicholson at 705-743-3526 x113 or rnicholson@ywcapeterborough.org. Donations made before Dec. 31 will be doubled during the YWCA’s holiday season matching gift campaign. If you, or someone you know, needs support, contact the YWCA’s 24-Hour Support & Crisis Line: toll free 1-800-461- 7656; phone 705-286-6442 or text 705-854

Huskies on the hunt for first place

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The Haliburton County Huskies moved to within four points of the Trenton Golden Hawks atop the OJHL East Division standings this week, claiming back-to-back road victories in Lindsay and Cobourg as their impressive run of form continues. 

The battle of Hwy. 35 took centre stage at the Lindsay Recreation Complex Dec. 10, with the Huskies emerging with a 2-1 win. 

Third period goals from Payton Schaly and Jack Staniland, and a stellar 36-save performance from goaltender Christian Cicigoi got the job done for the dogs. 

The Huskies started the game slowly, with Lindsay dominating much of the early play. Cameron Jackson handed the Muskies a deserved lead 9:05 into the opening period, capitalizing on his team having an extra skater on the ice with officials preparing to send Oliver Tarr to the box. Cicigoi stook strong to deny Jackson a second goal as the period drew to a close, keeping the Huskies within one.

 “It’s beating a dead horse, but we just seem to get off our Huskies hockey at times and play to the style of our opponents,” coach Ryan Ramsay said. “We had a game plan coming in, so I just told the boys during that first break to focus on the plan, and play their game.” 

The team came out rejuvenated during the second, penning the Muskies in their own zone for lengthy periods.

 The team was patient, waiting until the third period to get on the scoresheet. Schaly picked up a pass from Nick Athanasakos in the slot just 1:21 in, firing a rocket up and over the glove of Muskies goaltender Yacine Chemrouk to notch his first goal as a Huskie.

 Defenceman Staniland was the unlikely hero, scoring a phenomenal solo goal at 6:22 to give the Huskies the win. “I took the puck up on the rush, dropped it in for one of our forwards, who hit the crossbar with his shot. I picked the puck up while heading back to the blueline and just started to make my way to the net,” Staniland, who beat three Muskies players on the play, said. “I couldn’t see a pass, so I walked in and caught the goalie on the backhand.”

 A power outage Dec. 11 in Minden ended the Huskies’ match with the Wellington Dukes early. The hometown team raced out to a 2-0 lead in the opening period, with goals from Schaly and captain Nathan Porter. Ramsay said the game would be rescheduled, likely in the new year.

 On Dec. 13, in Cobourg, the Huskies would not be denied.

 Schaly opened the scoring 49 seconds in after being fed by Tarr, only for the Cougars to tie the game through Justin Jamer at 13:28. Pat Saini scored his seventh of the season eight minutes into the second period, but the Cougars answered right back through Adam Cook.

 Tarr bagged the eventual gamewinner 12:47 into the third, assisted by Saini and Porter. The Huskies sit in second place in their division, with 36 points and a record of 17-8-1-1. 

They are back in action this weekend with a home double-header, hosting the Toronto Jr. Canadiens Dec. 17 (7:30 p.m. puck drop) and the Cougars Dec. 18 (4:30 p.m. puck drop).

Omicron concerns force HKPR vaccine clinic pivot

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Close-up medical syringe with a vaccine.

The Haliburton, Kawartha, Pine Ridge District Health Unit (HKPR) will no longer accept walk-ins at mass vaccination clinics and is revamping contract tracing procedures due to the recent rise in COVID-19 cases stretching staff resources in the region.

“We are having to make some changes to ensure we have staff coverage in the areas most impacted right now,” said chief medical officer of health Dr. Natalie Bocking in a Dec. 15 press release.

“With the expansion of the eligibility for booster doses and the identification of the Omicron variant in the province, we are seeing a high demand at our clinics. This, coupled with the surge in cases we have seen recently, has forced us to do things a little differently.”

Since Friday, the HKPR District Health Unit has been notified of 56 confirmed cases of residents in the region. There are three unresolved cases in Haliburton County.

The health unit said increased demand for third doses of the vaccine mean walk-in appointments are no longer feasible.
“Additional appointments are being added to clinics and residents are strongly encouraged to book an appointment for their first, second and third dose of vaccine through the provincial booking system.”

High-risk contacts

HKPR will now send letters to all those identified as high-risk contacts, outlining quarantine and testing requirements. Additional information for high-risk contacts is available on the health unit’s website at www.hkpr.on.ca.

“As cases continue to surge, the health unit will continue to communicate what type of communications high-risk contacts can expect to receive,” stated the press release.

HKPR will pump the brakes on certain non-COVID-19 related services to deal with the expected rise in cases this winter.
This includes pausing sexual health clinics, no-doctor vaccination clinics for children, Healthy Babies Healthy Children programming and some inspection services.

All those over 50 are now eligible for a third shot of a COVID-19 vaccine. To book an appointment visit: https://covid-19.ontario.ca/book-vaccine/ or by calling 1-833-943-3900 (TTY for people who are deaf, hearing-impaired or speech-impaired: 1-866-797-0007).