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County plans bigger digital footprint

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Director of tourism Amanda Virtanen highlights older tourism booklets during a Nov. 13 meeting. Photo by Joseph Quigley.

The County of Haliburton plans to help create a “tourism ecosystem” with a focus on improving the sector’s digital footprint.

Staff unveiled the 2020 marketing plan to the county’s tourism committee Nov. 13. The plan highlights initiatives such as a destination development plan, workshops and the Hike Haliburton winter edition.

County director of tourism Amanda Virtanen said the plan is to build on stakeholder feedback gathered from surveys, workshops and meetings with the local stakeholders group.

“All of this has fed into where we’re at today,” Virtanen said. “It’s very important to say no feedback went ignored.”

Virtanen’s report highlighted the results from the county’s Destination Next project and digital audit. The report said the county has strong outdoor recreation, arts and entertainment and events space.

But a digital audit found the tourism sector lagging behind online, with 37 per cent of destination websites not mobile-friendly, a lack of video storytelling, and gaps in key information from operators.

Areas identified for improvement also included transportation and avoiding negativity.

“Internal conflict, infighting, judging other operators, nobody cares,” Virtanen said. “They (tourists) just want to come here and have a cool experience.”

The plan also identifies accommodators as needing more focus. To that end, the department is planning to spend 10 per cent of the marketing budget on a strategy to promote the highlands with a focused page on TripAdvisor. The County will also workshop how to best use TripAdvisor and other social channels.

Committee member and Sandy Lane Resort owner Rob Berthlot voiced opposition to TripAdvisor.

“One of the factors why I don’t use a lot of these other third-party vendors … they all take a piece of whatever I make. 10 per cent, five per cent, all money out of my pocket,” Berthlot said.

Virtanen clarified accommodators would not have to make their own paid arrangements with TripAdvisor if they do not wish. The destination page is a new product.

She added although the tourism department has pushed stuff out online, that needs a more unified approach.

“2020 is about, not stopping doing that, but also letting stakeholders be able to do more of that,” Virtanen said. “If we’re not all creating content, we’re not creating a good digital footprint.”

The committee voted to receive the plan as information.

New program to help seniors smile

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A new free seniors dental program is now available but cannot yet be used locally. File photo.

Approximately 4,000 seniors in the region are eligible for a new program providing free dental services but may have to travel to get them.

The province launched the new Ontario Seniors Dental Care Program (OSDCP) Nov. 20, which will provide free routine dental care for low-income seniors. The $90 million-per-year program will be accessible through the Haliburton, Kawartha, Pine Ridge District Health Unit (HKPR) at approved public health clinics in Port Hope, Whitby or Peterborough.

HKPR director of health promotion Pam Stuckless said it is a positive development.

“It’s a step in the right direction,” she said. “Good dental health is connected to overall good health, so it’s helping it to increase the quality of life and access to health services for seniors.

“Like any new program, there’s going to be lessons learned and probably some changes as we go along,” she added.

One of the changes she expects is creating a local access point for Haliburton. The program garnered some condemnation from the Ontario Dental Association and the Haliburton County Volunteer Dental Outreach (VDO) when the province announced it in April, due to the requirement to get the program from public health clinics. That requires seniors in many areas to travel and use unfamiliar dentists.

But the VDO and the health unit are planning to solve that by making the program accessible at the VDO. Stuckless said they have the green light to forge partnerships to expand the program’s reach.

“The volunteer dental clinic already services the population this program is looking to target,” Stuckless said. “Exceptional access point to be able to deliver services to clients.”

VDO director Lisa Kerr said their office would be a much more convenient location for locals. But she expects there would be an influx of new patients when a workable arrangement is approved.

“Our organization looks forward to helping more senior patients,” Kerr said.

To access the program, applicants must be 65 years or older, not have existing dental benefits and have an annual income of less than $19,300. For couples, the combined income must be less than $32,300. The services available include preventative care and treatment such as fillings and extractions. People can apply through Ontario.ca/SeniorsDental or at health unit offices.

Stuckless said she hopes people can start accessing the program at the VDO by the end of the year or early 2020.


HE plans short-term rental rules

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Highlands East council voted unanimously to have staff draft a short-term rental bylaw. Photo by Joseph Quigley.

Highlands East council is forging ahead with plans to create a short-term rental bylaw.

Council voted unanimously at a special meeting Nov. 19 to direct staff to draft the bylaw. The motion comes after the municipality completed a survey of residents, with 62 per cent indicating they would like to see regulations.

“The people have spoken here,” Coun. Suzanne Partridge said.

Councillors discussed what should be part of the new law. Although there were no specifics, councillors agreed to include licencing. They also want to adjust the zoning bylaw to make rentals a permitted use. Council identified recurring issues from survey comments, such as noise, fireworks, environment and parking.

“If we don’t have a licencing system, we can’t deal with the overloading of septic (systems), the parking,” Partridge said. “Those issues that aren’t covered by another bylaw.”

However, councillors also said issues that are not specific to rentals, such as noise, should be addressed through other bylaws.

“A lot of the (comments) dealt with violations that are already covered by bylaws existing right now or provincial legislation,” Coun. Cam McKenzie said.

CAO Shannon Hunter said the municipality needs to educate. In the survey, 57 per cent of respondents said they did not contact anyone when they saw unwanted behaviours from neighbouring rentals.

“I’m hoping we can do an education piece that says these are your options if you have concerns,” Hunter said.

However, McKenzie said some people are skeptical about whether anything will happen if OPP or bylaw enforcement are called.

“People didn’t show a lot of confidence,” McKenzie said. “People are frustrated that nobody’s enforcing what we already have.”

The discussion also touched on ideas such as regulating rentals based on the season or granting exemptions if a property is rented for less than three weeks, which were subjects of survey questions. But there was no consensus, with concerns about enforcement difficulty raised.

“We can’t regulate if it’s under three weeks,” Partridge said. “Either we regulate short-term accommodations or we don’t.”

Deputy mayor Cec Ryall said creating regulations would need to come in parts. He cautioned against tackling aspects like fee structures at the same time as legally recognizing rentals.

“If there’s a road to success, it has to be incremental,” Ryall said. “It cannot be the whole elephant.”

Hunter said details such as fees would come later in the process.

“Everyone realizes this is going to be a slow process,” Hunter said. “There’s going to be quite a few strikes on the page.”

Dysart’s “poor” roads on pace to more than double, data shows

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Dysart et al Mayor Andrea Roberts suggested the municipality should make incremental increases to its road budget. Photo by Joseph Quigley.

Dysart et al roads are going to get worse if the municipal budget stays the same, according to projections from Decision Optimization Technology (DOT) software.

Staff presented the data to the municipal infrastructure and equipment committee Nov. 20. The municipality implemented the software this year to gather and organize data on all of its roads.

The software found if the roads capital budget remains steady at $1.25 million a year over the next 10 years, roads in poor condition would more than double in the short-term, from 18.5 per cent in 2019 to 46.6 per cent in 2021.

“The folks that are driving these roads today are saying that these roads are not in good enough condition,” Coun. John Smith said. “To have the poor category grow from 18 per cent to 46 per cent is inconceivably outrageous.”

The 10-year projection also shows things would gradually improve after 2021, with roads in poor condition falling to 13.1 per cent in 2029.

Smith argued the municipality needs to prioritize more funding, beyond 2019’s increase. He noted the municipality only resurfaced about six per cent of hard-top streets this year, when they would need to double that to maintain them on a typical eight-year life cycle.

“We’re spending money on other things that frankly are not essential services,” Smith said. “We don’t need to put bicycle lanes in every road but we sure do need to get them out of the poor category.”

Committee chair and deputy mayor Patrick Kennedy suggested the municipality could consider a loan to address the situation, citing the County of Haliburton’s plans to borrow $3 million in 2020.

Mayor Andrea Roberts said she preferred not to and favoured an incremental increase to the roads budget. She floated a $1.35 million figure.

“There’s middle ground,” Roberts said. “The fact is you’re always going to have a percentage of your roads that are not perfect … the odd pothole here and there, that’s normal.”

Kennedy said 2020 might be a “clean-up” year to address areas highlighted in the municipality’s 2014 roads needs study, which is due to expire next year. The municipality could then start to catch up in 2021 and beyond.

Smith protested their perspectives and said the $1.35 million suggestion was “not near enough.”

“You’re kicking the can down the road,” Smith told Kennedy.

“I’m not,” Kennedy replied, noting the software’s 2029 projection. “The thing goes in cycles.”

The committee did not make any motion but asked staff to better explain the data and DOT system to council.

Red Hawks dominate 7-0 in home opener

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The Red Hawks boys hockey team gathers together after a 7-0 victory in their home opener. Photos by Joseph Quigley.

The Haliburton Highlands Secondary School Red Hawks boys hockey team celebrated after a dominating 7-0 victory in its home-opener against the Crestwood Mustangs Nov. 19.

Students packed the A.J. LaRue Arena stands to watch their schoolmates soar to victory. The Red Hawks controlled play throughout, taking an early lead just under two minutes into the game and never surrendering it.

Head coach Jason Morissette said beforehand he expected an underdog season for the young squad. The team did not expect the offensive outburst, he said.

“We know we’re a young group, the challenge will be there,” he said. “But today was really about some of our senior players, skill players, they really came through.”

Brendan Coumbs scored on an odd-man rush to open the scoring. The Red Hawks held most of the play but were unable to muster any more goals in the first frame, going to intermission 1-0.

But they would add to their lead in a quick sequence. Goalie Carson Sisson stopped a breakaway midway through the second period. The Red Hawks would then take it up the ice, where Braeden Robinson scored to make it 2-0. Desi Davies would add to the lead with a goal to make it 3-0 heading to second intermission.

The team got into some penalty trouble, taking six to Crestwood’s zero. But their penalty kill held well, scoring twice shorthanded in the third and preventing any goals.

Coumbs led the way in the game with two goals and an assist, while Robinson added two of his own. Lucas Haedicke also scored two.

“The team played great,” assistant captain Isaac Little said. “With that being the first game of the year and having a young squad, I think we played past my expectations.”

Proceeds from the game are going to Heat Bank Haliburton County as part of a season-long fundraising effort.

Morissette said he would consider the season a success if the team made it to the playoffs, but added there is more to the game than that.

“Just enjoy the moment, have fun because you only get to be young like that once,” he said.

Health Unit urges action on housing

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Tina Jackson at a housing forum in Minden.

High housing costs and a limited supply of rental units are proving a double whammy in ensuring County residents have access to a stable, secure place to call home, the Haliburton, Kawartha, Pine Ridge District Health Unit said in advance of National Housing Day today.

The health unit is urging action about the lack of safe and affordable housing in the area, especially given its link to public health.

“Local residents are being asked to lobby all levels of government to build more affordable housing units. People are also encouraged to be open and welcoming to affordable housing developments and rental units being renovated or built in their neighbourhoods,” the health unit said in a Nov. 19 press release.

In addition to National Housing Day, the call comes in the wake of statistics released by the health until Tuesday.

They said the average local house cost is approximately $247,950 for a non-waterfront property, according to local realtors. They say this puts home ownership out of reach for many people.

Rent for a three-bedroom apartment is around $1,450 per month in Haliburton County – if you can find it. With a very low vacancy rate, there are not enough rental units to meet local demand (Source: 2019 Housing and Homelessness Assessment Report for Kawartha Lakes and Haliburton County).

“Stable housing plays a key role in a person’s health, according to the Ontario Medical Association. A safe, secure place to live can help people gain employment, enjoy food security, and access social services and health care. Stable housing can also help people who are recovering from mental illness and addiction,” the health unit said.

It added, “These findings are worrisome because they highlight the lack of affordable housing in Haliburton County – both to buy and rent – and the toll it can take on people’s health,” says Mary Lou Mills, a public health nurse.

She said older adults are at higher risk of living in poor quality housing, as they are often on fixed incomes and have complex health needs.

“A stable living environment is so important for our health, because without it, we fall into a vicious cycle of problems,” Mills said. “If people do not have adequate housing, they are less likely to be able to find work and earn money. Without enough income, people cannot afford food and other necessities of life which are essential for personal wellbeing.”

The health unit estimates 17.2 per cent of County residents live in poverty (the poverty rate for children 17 years of age and younger is higher at 22.9 per cent). Often, social assistance, disability program, seniors’ fixed pensions, and low-paying jobs do not provide enough to meet the basic needs of housing and food, Mills said.

She said that to meet the basic needs for a family of two adults and two children, both parents must work full time and make a living wage of at least $19.42 per hour in the County. This living wage rate is based on calculations made by the health unit in 2018.

The hills will be alive with music next summer

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Brian Kipping and Scot Denston presented Jack Brezina with a lifetime ticket pass to the Highlands Summer Festival as a thank you for his years of service.

The Highlands Summer Festival announced its 2020 season lineup at McKecks this past Sunday, with The Sound of Music kicking things off.

“This has to be one of the most crowd-pleasing musicals the world has ever enjoyed,” artistic producer Scot Denton said Nov. 17.

They presented the show in 2004 and Denton said, “It was such an overwhelming success then, we thought it was time to bring this inspiring, family-friendly musical back.” It opens on June 29 for 10 performances.

The second show on the schedule is the Importance of Being Earnest. “The script is one of [Oscar] Wilde’s best, full of wit, satire, comedy and a biting commentary on the mores and manners of Edwardian England,” Denton said. It opens July 13 for eight performances.

The third show is Every Brilliant Thing. It’s an interactive theatre experience set in the round, featuring one actor. It opens July 27 for five performances.

It’s followed by Lucien, the story of a New Brunswick mill worker, July 22-24.

The season closes with Across the Pond. It celebrates more than 50 years of British pop and rock music with tributes to acts across the era.

“We have put together an interesting and entertaining schedule for the summer,” festival president Brian Kipping said after the announcement. “I think everybody will discover something special in each of the productions this year.”

Season passes, now on sale, are $160. Single tickets are $37.50. Season pass purchases can be made by phoning 705-457-9933 or toll free at 855-457-9933, online at highlandssummerfestival.on.ca or by mail: Box 938, Haliburton, ON, K0M 1SO.

Council questions arena group

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Coun. Bob Carter is questionning the composition of the Minden Hills community centre fundraising working group.

The staff-heavy Community Centre Fundraising Working Group drew the wrath of councillors at the Minden Hills committee-of-the-whole meeting Nov. 14.

Coun. Bob Carter raised the issue when the minutes of that working group were tabled. Carter wanted clarification as to who is actually on the committee.

CAO Lorrie Blanchard said that initially it was just her and director of community services, Mark Coleman. She said they were focused on preparing for the Nov. 26 open house at the arena construction site. She added they then brought on two additional senior staff.

Carter said he understood having senior staff involved with the arena project itself, but not what was supposed to be a community-led fundraising working group. He said he envisioned something such as the cultural centre foundation or the Haliburton Highlands Health Services Foundation.

He said other committees of council usually only have one staff member. “I don’t understand why we have four on this.”

By contrast, he said he sits on the housing task force and they only meet once a month with one designated staff person. “And now this takes precedence over housing … I don’t think we should have four staff involved in this group,” Carter said.

He added the township is already short of staff, causing committee delays, but “all of sudden, this comes along and you’re hauling staff into it.”

Coun. Jean Neville said she was concerned that a working group of four staff could influence the only three members of the general public, who should be making decisions on behalf of the community.

Deputy-mayor Lisa Schell agreed, saying “I want this fundraising working group to feel they’re doing something for the community.” She added more community input means more ideas for the $750,000 fundraising goal. She said she’d like a complete, stand-alone committee of community members. “I think council needs to step away from this.”

Blanchard said she didn’t disagree, but at the outset there was some difficulty getting community members together to meet and the Nov. 26 sneak-peek of the project was looming. She noted there had also been two resignations from the working group with the potential for a third.

This prompted Neville to ask, “Are we losing committee members because we look too top heavy here? We have to put out a call for new members. Decisions have to be made by the community.”

Coun. Jennifer Hughey agreed they should recruit more community members to make the initiative as it was first presented to council.

Carter brought it back to underlying financials. “If we’re using staff on this, it is part of the hidden costs [of the arena project]. This is real money. I know your decisions are affecting the housing task force and others. I strongly object. We’re using a valuable resource for some fundraising.

Coun. Pam Sayne said her climate change action committee is also chasing staff for support. She said the arena project “is sucking the rest of the life out of the community.”

Blanchard reiterated “there were no takers” in the community when they started planning next Tuesday’s sneak peek. She added there will be at least one more meeting involving staff and the actual event itself. “I’m open for any direction you have to give me now,” she said.

Councillors indicated the event should go ahead but be scaled back to ease the burden on staff time. They also said it would be a good opportunity to get the word out that more community members are needed.

It was time for Cherry to go

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I’m a hockey fan. Like many of you, I grew up watching Hockey Night in Canada every Saturday night. It was the one night a week our parents allowed us a Pop Shoppe soda and chips. It was the night I got to cheer on my beloved Toronto Maple Leafs.

I still watch a lot of hockey. Thanks to Sportsnet and TSN, it’s more than one day a week. Suffice to say, I have watched a lot of episodes of Coach’s Corner over the years. Like many of you, I have been grappling with the controversy surrounding this past weekend’s scrapping of HNIC. For those who don’t know, Don Cherry called out “those people” [immigrants] on the segment a fortnight ago for not wearing poppies to honour Remembrance Day.

I have watched the fall-out as Cherry’s partner in crime, Ron MacLean publicly apologized for missing Cherry’s controversial comments. I watched as MacLean struggled to put into words what he was feeling this past Saturday night as he announced the death of HNIC after 34 years.

Without a doubt, this is something the hockey-loving folks of Haliburton County have been, and continue to, talk about. I know that what I am about to say about the situation will not sit well with some of them.

I stopped watching Coach’s Corner about 10 years ago. I found I did not agree with the majority of Cherry’s non-hockey opinions. Perhaps if the former Bruins’ bench boss had just stuck to hockey, we would have been okay. That is not to say that I do not appreciate his highlighting some very important causes over the years. He did much for our veterans. He did much for sick children. He did much to honour hockey history.

However, he also said things that were, in my opinion, racist. It wasn’t the first time he’d uttered words such as ‘you people.’ Many people have stood by Cherry. They’ve said MacLean threw him under the bus. I think MacLean was between a rock and a hard place.

People talk about the Cherry-MacLean relationship with rose-coloured glasses. Cherry’s yin to MacLean’s yang. My memories are somewhat different. I recall Cherry making outrageous statements and MacLean calling him out, only to have Cherry belittle MacLean. Over the last few years, it was like MacLean had given up, allowing Cherry to spout off unedited. Perhaps this is why he missed the ‘you people’ comment that angered so many people.

I also get the freedom of speech argument. However, the likes of Cherry are going into millions of living-rooms across this country and many are populated by young hockey players. Our local kids who play for the Highland Storm would have heard Cherry’s comments. What would they make of them? Do parents want racist remarks coming into their living-rooms? With freedom of speech comes great responsibility. Cherry should have known that. MacLean should have called him on it.

Cherry, at 85, and HNIC, at 34, had a good, long run. However, it was time for Cherry to go. It was past time for Cherry to go. Times are changing and Sportsnet has to change with them. In a world where hockey is broadcast in Punjabi and more and more players represent immigrant families in this country, there is a right and a wrong way to do things. It’s not about being politically correct. It’s about looking at the fabric of our nation and realizing that we are a multicultural society. We can only hope that this incident has sparked robust conversation across our nation – and will usher in change so we can all get along just a little bit better.

County facing all-day power outage

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Workers prepare ground to place new equipment at the Minden Transmission Station.

An announcement by Hydro One – that it’s cutting power to thousands of County residents for eight hours this Sunday (Nov. 24) – has drawn mixed reviews across the Highlands.

Some are appreciative the company is making improvements. Others are upset the cut is coming on a winter’s day and forced the cancellation of some events. Still others are offering a sanctuary for people to go to if they are affected by the outage.

Hydro One said Nov. 15 that more than 10,000 residential and seasonal customers – including people from Monmouth, Glamorgan, Dudley, Dysart et al, Snowdon, Stanhope, Minden, West Guilford, Harburn and Havelock – are expected to be impacted by the all-day planned power outage.

Hydro One said the 8 a.m. to 4 p.m. cut is so that crews can safely complete muchneeded upgrades to modernize the grid and replace aging infrastructure.

They said approximately 5,815 residential and 5,509 seasonal customers would be affected.

“Approximately 104 highly-skilled Hydro One power line workers will install four smart-switches and replace 24 end-of-life wood poles throughout the County of Haliburton,” Hydro One said in a media release.

“Smart-switches help to reduce the frequency and duration of power outages, while limiting the amount of customers impacted. Crews will also complete maintenance work at multiple distribution stations in the area,” the release went on to say.

They added that crews will use both on-road and specialized off-road equipment to conduct the upgrades, which includes a helicopter.

It’s all part of the $33-milliion investment announced at the Minden Transformer Station last July – and follows from the July 26, 2018 fire at that station.

A Hydro One spokesperson told The Highlander, “these devices enable remote monitoring of the system to determine when and where outages have happened and remotely take action to restore power from the Ontario Grid Control Center, Hydro One’s central hub that oversees daily operations.”

Told the paper had received a lot of questions about the timing of the outage – with wintry weather firmly entrenched across the County, the spokeswoman said, “We know that any outage causes a disruption for our customers, particularly outages of this length. Hydro One works to reduce the impact on customers by bundling required work, so multiple outages are not required, while using all available crews. We appreciate everyone’s patience as our crews work as safely and as quickly to complete this important work.”

Letter writer Cheryl Cohoon penned her objections to The Highlander, Dysart et al council and Hydro One. She said she got an automated call on Nov. 6 advising her of the outage.

She said she appreciates the service she receives from Hydro One, especially the workers who come out during emergencies and bad weather. However, she said she doesn’t like the timing, especially for seniors.

She’s also worried about pipes freezing and bursting; food spoiling in refrigerators and freezers; cancelled events; and water also being cut.

“Why was a Sunday chosen in the throes of winter?” she asked.

But Michael Adamson wrote on our Facebook page that, “The company will cut down on the number of power outages that happen in the area every year with new technology and forestry practices.”

Others, who will have power, or be using generators, are offering to open their doors. The Wilberforce legion is having a breakfast from 9 a.m. to noon.

Hydro One customers requiring additional information can call 1-888-664-9376.

See The Highlander’s Facebook page for a map of the affected area.