New owners of Minden Home Hardware 'excited' about opportunity
|By Lisa Gervais - Editor | August 29, 2017|
The new owner of Minden Home Hardware will largely quarterback his team from the road and in the store.
Dan and Emily Moulton have added Minden to a stable of stores that includes Hanover, Alliston and Bowmanville.
“We’re very excited,” Dan Moulton told The Highlander in advance of the Sept. 1 closing date of the sale.
Asked why Minden, he replied “the store. We figure there’s an excellent team in place there, a great staff, we’re really looking forward to working with. More than that, though, we think that Minden’s a fantastic community and a strong community that supports local business. It will be a great place to come up to and do business. We’re looking forward to that.”
Moulton said there are no plans to make any staffing changes and seniority will be honoured.
“In order to have a great business, we have to have great people. We are locally-owned. We believe in offering excellent customer service and we need a good team to do that. In each one of our stores we’ve kept the team together.”
He said some people will come and go due to natural attrition but he and Emily value the experience of existing employees. In fact, when they took over the Hanover store more than five years ago, in their 20s, Moulton admits they were “green” and the staff really taught them the business.
“We have great teams in each of our organizations. I don’t think that will change in Minden.”
Minden Home Hardware is a big employer, with 40-60 employees.
They do have plans for the store but Moulton says “we have to get in there, get to know the staff, the store, the community.” He said customers will notice changes but they won’t be sweeping changes on day two or three. “We’ll take it step by step. It’s a pretty big store. How do you eat an elephant? One bit at a time. We’ll be chipping away. By the time spring rolls around customers will see just a business-wide improvement.”
He admits that it’s a lot to take on a fourth store while having a young family, but says, “I’ve gotten good at time management. I spend a fair bit of time in the car. What I’ve sort of done with that is I really focus on my time in the car being proactive and using that time wisely so, I do a ton of business on the phone, making contact with different contractors, vendors and staff through the day. When I’m in the store, I’m in the store.”
He isn’t afraid of competition, either, and thinks they can find their niche because, “we believe in having great teams, providing excellent customer service and competitive pricing … and we want to offer new and exciting things.”
LISA GERVAIS is the editor for The Highlander.